Contact Us

Your satisfaction is our priority. At Minus33, we pride ourselves on providing excellent quality and quick customer service. If you have a question, comment, or concern, please do not hesitate to reach out to us. We typically respond within 24 business hours to emails or phone calls.

Business Hours

Monday – Friday, 9am – 5pm, EST.

Closed: New Year’s Day, Memorial Day, 4th of July, Labor Day, Thanksgiving Day, and Christmas Day.

 

Frequently Asked Questions

To get a faster answer, please check out our FAQ below to see if your question may already be answered. Don't see your question? Contact us with the form below.

Product, Sizing, Care

Please visit our Sizing Page for complete sizing and fit information.

Our most common fit is called regular. It runs true to size and isn’t that super tight sport fit you might find with synthetic brands. It’s for the everyday person, every activity or occupation. We suggest purchasing the same size you would get in a cotton T-shirt or underwear.

If you would like your Minus33 to be more fitted, we advise to go a size down, since they are knitted, they have plenty of stretch and should fit fine.

For details on sizing, please view our Size Charts page.

Please visit our Fabric Weights page for more information that may help you choose a weight.

If you have read the page and still need help, please contact our customer service team for personalized advice. Let us know what activities you plan to use your wool for, and what temperatures/climates you plan to wear it in.

With all clothing, you should always check each individual garment’s care label for specific instructions. Please visit our Wool Care page for general tips and tricks on how to care for Minus33 Merino Wool.

Some of our older stock still has our original branding. These older pieces are only in select size/color combinations, mostly in slower selling styles/colors and the less popular sizes (XS or XXXL). Currently these older pieces account for less than 1% of our total inventory and in the off chance you receive one, we will gladly help exchange if you so desire.

As for the products themselves, we are always trying to improve and may occasionally make a minor update to a product that helps its functionality, fit, or overall use. Because of this, it is possible that there may be slight variances between different production runs, especially between products that are produced many years apart.

If you have questions or concerns please contact us and we will make sure you either receive your Minus33 as you desire it or we will advise what color/style/size to purchase to help you get what you need. We welcome your feedback and would love to hear from you!

Look on the care label, and the Style # should be printed. You can also call us at 1-855-MINUS33 and describe the item to us, and we will do our best to help you figure it out. We may also be able to find your order history if you have ordered from minus33.com before.

We love to hear ideas and feedback from our customers! Please write us a message with your idea, and we will keep it on file to consider for future productions. We get a lot of suggestions, so we do our best to prioritize ones that are in high demand. Thanks for your idea, we truly appreciate it!

Orders, Shipping, Checkout, Accounts

Our Website does fulfill and ship most orders within one business day. Please visit our Shipping page for all details on shipping related questions.

You can check out as a guest, but if you create an account you will be able to access your previous order history, and have a speedier checkout process in the future. We respect your privacy and will not sell your information to any 3rd parties. If you create an account you will only recieve emails directly related to your purchase unless you opt into our email list. 

Orders of $50 or more qualify for free UPS SurePost Shipping!

To be updated on current offers and promotions, please sign up for our Email List, and follow us on Facebook. These are the top 2 places to get the best Minus33.com deals!

You can also check our Dealer Locator for a list of stores near you and our many online retailers who may offer promotions.

We’re sorry, but we do not offer quantity discounts through our website, and we do not price match out of respect for our retailers.

We do have many other online and brick and mortar stores that can offer you great deals. Please check our Dealer Locator for a list of stores near you.

Sorry about that! We unfortunately cannot accept backorders, but please keep checking back. You also have the ability to sign up for a reminder email about specific products. Select the out of stock item and click "Email Me When Available" to sign up.

Returns, Exchanges, Warranty

Please visit our Returns Page for all information about Returns, Exchanges, and our One Year Warranty.

Company, Retailers

Minus33 Merino Wool Clothing headquarters are in Ashland, NH at 22 Mill St. See us on Google Maps.

To learn more about our company history, please visit the Our Story page.

To find a retailer near you, check out our Dealer Locator map here.

Retailers/Authorized Dealers

Our products are available at a wide range of brick and mortar stores, as well as through other online authorized sellers. Please visit our Dealer Locator to find a retailer near you. We recommend giving them a call before you go out of your way if you are looking for a specific item, as their inventory may vary by season. If you have a store near you that you think should carry Minus33, be sure to let that store know about us so they can apply! 

Online

If you are not able to find a retailer near you, or you just like the convenience of online shopping, you've come to the right place. Our website stocks all of our inventory and is fulfilled from our warehouse in Ashland, NH.

Unauthorized Sellers

If you want to get the full benefit of Minus33's customer service, guarantee, or warranty, please do not buy our products from places like Ebay, Reddit, Goodwill, Yard Sales, etc. We can't help you with any possible problems if you do. If you have any questions about purchasing from an authorized seller, please contact us so we can help verify if something is legitimate or not.

Mulesing and Sheep Welfare

Mulesing is a controversial procedure carried out in some countries that involves removing skin around the tail to prevent flies laying eggs and causing a painful infection. Growers who sign contracts to provide wool to Minus33 agree not to use mulesing on their sheep, by these traditional methods. Our wool is certified by AWTA LTD to be of required ethics and qualities.

Wool Source

100% Australian Merino Wool. Our wool is certified by Australian Wool Testing Authority (AWTA, LTD) to be of required ethics and qualities.

Manufacturing

In 2002, L. W. Packard moved its entire manufacturing operations to Beijing, China and formed ABC Textile (American Beijing Chinese Textile). L.W. Packard previously manufactured in Ashland, NH from 1916-2001. As a former leading textile mill, we know firsthand the importance of proper, safe, and environmentally-friendly textile construction and continue to hold our joint venture partners overseas accountable for top quality standards.

For more info on our supply chain and transparency, please visit this page.

You sure can!** Please stop by Monday-Friday between 9am-5pm if you would like to buy direct. Google Maps Directions Here.

Things to Know:

- It's our warehouse/offices, so we don't have a typical storefront/showroom. Head straight when you walk in the door.

- Please don't park in front of the loading dock. You can park in the parking lot or parallel to the street.

- Pricing listed on our website will be the same for purchases in-person, we never run special offers in-person out of respect for our retailers.

- We do not offer any factory seconds, those are reserved for our hikeSafe/SAR donation program only and are not available for purchase.

- We are closed on the following holidays: Memorial Day, July 4th, Labor Day, Thanksgiving Day, Christmas Day, New Year's Day.

- If you know what you want, you are welcome to call ahead to place an order for pickup to make things quicker.

**Please note that during the current COVID-19 pandemic we are limiting our walk-in purchases to protect our employees. Please call ahead if you want to purchase direct and we will advise you on the safest way to proceed.**

Please visit our Dealer Info page for all info and to apply.

Marketing, Careers

1. Write a review! Let other people know about your Minus33 experience by writing a review on our website, or on 3rd party sites like Google or Facebook.

2. You can also help by following us on social media and sharing our posts! Tag us in your photos for a chance to have them shared on our pages. Find us on FacebookInstagram, and Twitter. #Minus33 #Merinoholics

3. We do offer a Brand Ambassador Program for those interested in helping to promote the Minus33 brand. Please apply at this link. We will review your application and contact you if accepted.

Online orders are shipped with stickers while supplies last. Sorry, but we are not mailing stickers for free unless you place an order. If you want extra stickers, you can add some to your cart.

If you would like to request a print catalog, please go to our catalog request page and fill out the form with your shipping information. Please note the catalogs do not include pricing, only product information. Current pricing can be found right here on minus33.com.

Please check indeed.com for any current job listings. If there isn't a specific listing posted, we probably are not hiring at the moment, but you are welcome to send your resume to us at info@minus33.com in case a position opens in the future.

Security, Privacy

For your Security, our Website accepts payments through our secure server as a way to protect and secure information.

For your Privacy, we do not share information or email addresses obtained through our Website. We only use email addresses given internally to contact and relay information to customers directly related with a current order and newsletter (if subscribed). Please see our Privacy Policy page for our complete privacy policy and other concerns.