Legal - Minus33® Merino Wool Clothing

PRIVACY POLICY, RETURN POLICY AND TERMS AND CONDITIONS:

Minus33 is committed to respecting the privacy of our website visitors. The following policy describes how we collect, protect and use information we receive from website visitors.

Last Updated: 10/20/17

 

PRIVACY POLICY

What information do we collect?

  • We collect information from you when you register on the site, place an order,  respond to a survey or communication such as e-mail, or participate in other site promotions.
  • When ordering or registering, we may ask you for your name, e-mail address, mailing address, daytime phone number, credit card information or other information.
  • We use browser cookies to enhance your experience and gather information about visitors to our websites. Please refer to the “Why do we use cookies?” section below for information about cookies and how we use them.

 

How do we use your information?

We may use the information we collect from you when you register, purchase products, respond to a survey or marketing communication, browse the website, or use certain other site features in the following ways:

  • To quickly and securely process transactions
  • To administer promotions, surveys or other site features
  • To allow us to better service you in responding to your customer service requests

If you have opted-in to receive Minus33 e-mail, we may send you periodic e-mails from Minus33. If you would no longer like to receive Minus33 e-mail, please refer to the “How can you opt-out, remove or modify information you have provided to us?” section below. If you have not opted-in to receive Minus33 e-mail, you will not receive these e-mails. Visitors who register or participate in other site features such as marketing programs will be given a choice whether they would like to be on our e-mail list and receive e-mail communications from us.

 

How do we protect visitor information?

We implement a variety of security measures to maintain the safety of your personal information.  Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to our systems, and are required to keep the information confidential.  When you place orders or access your personal information, we use a secure server. All sensitive/credit information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases to be only accessed as stated above.

 

Why do we use cookies?

Cookies are small files that a website transfers to your computer’s hard drive through your Web browser (if you allow) that enables the site to recognize your browser and track information about your visit and  enhance the site usability.  For example, we use cookies to track the items in your Shopping Cart.  They are also used to help us understand your preferences based on your site activity, which enables us to provide you with improved service.

You can choose to have your computer warn you each time a cookie is being set, or you can choose to turn off all cookies. You do this through your browser settings. Each browser is different, so look at your browser Help menu to learn the correct way to manage the settings for your cookies. If you turn cookies off, you won’t have access to many of the features that make your site experience more efficient and some of our services will not function properly.  You can still place orders over the telephone by contacting Customer Service at (603) 968-3351.

 

Ad Remarketing: Google, Facebook, and other Third Parties

We use Cookies through Google Analytics and Facebook in order to advertise effectively. Google and other third-party vendors may show our ads on websites that users visit after visiting our website. These ads are shown because of your history viewing our web page or pages. The data we collect in this instance does not personally identify you, and is based on information provided publicly through existing Google, Facebook, or other accounts. You can opt out of these remarketing campaigns through the Google Ad Settings page, or by reviewing your privacy settings on Facebook.com and other social media profiles.

 

Do we disclose the information we collect to outside parties?

We do not sell, trade, or otherwise transfer to outside parties other than our shipping company, your personally identifiable information unless we provide you with advance notice, except as described below. The term “outside parties” does not include website hosting partners and other parties who assist us in operating our website, conducting Minus33 business, or servicing you, so long as those parties agree to keep this information confidential.  We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property, or safety.   Non – personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

 

How can you opt-out, remove or modify information you have provided to us?

To modify your e-mail subscriptions or completely opt-out of receiving Minus33 e-mail please let us know by emailing us at [email protected] and simply ask us to remove your company, name or account from our email list.  Please note that due to email production schedules you may receive any emails already in production. You may also opt-out via a link at the bottom of every email that is sent. To opt out of Google Analytics, please visit this link.

 

A Special Note to Parents

We realize that many children will visit our site, and we therefore encourage children to consult with their parents before submitting any information to any website, including ours. We encourage parents to supervise their children’s online activities and consider using parental control tools available from online services and software manufacturers that help provide a child-friendly online environment. These tools can also prevent children from disclosing their name, address, and other personal information online without parental permission.

 

Changes to Our Policy

If we decide to change our privacy policy, we will post those changes on this page. Policy changes will apply only to information collected after the date of the change.

 

Questions and Feedback

We welcome your questions, comments, and concerns about privacy. Please send us any and all feedback pertaining to privacy, or any other issue.

 

Online Policy Only

This online privacy policy applies only to information collected through our website and not to information collected offline.

 


RETURN POLICY

https://www.minus33.com/help/return/

Size, Color, or Style Exchanges

Unwashed, unworn items may be returned within 30 days of purchase with a receipt. Please return your Minus33 to the same retailer you purchased from when possible. Unwashed, unworn items without a receipt can only be exchanged for an item of equal value. Style exchanges may be subject to current price differences.

1-Year Warranty

Minus33, a division of L. W. Packard Company, Inc. warranties our product to be free of material and manufacturing defects for one year from the date of purchase. Normal wear and tear, negligence, and insect damage is not covered by the warranty. If you suspect your purchase is eligible for a warranty claim, please contact us immediately so we can inspect the item and issue a replacement.

Warranty claims can only be replaced with the same item. If the item is no longer available, we will contact you to discuss further options.

If you suspect your purchase is eligible for a warranty claim, please do not continue to wear the product. Heavily worn items can interfere with our ability to differentiate between manufacturing defects and normal wear damage. Claims on items over a year old are most often due to wear and tear or insect damage and unfortunately cannot be covered by warranty.

Satisfaction

If you are unsatisfied with your purchase, we want to know how we can fix it. For non-warranty satisfaction returns, please contact us as soon as possible via email or phone to discuss a solution and include your original purchase receipt.

Ship Items To

via US Postal Service: Minus33 ATTN: RETURNS
PO BOX 515
Ashland, NH 03217 via UPS or FedEx: Minus33 ATTN: RETURNS
22b Mill Street
Ashland, NH 03217

You are responsible for all freight charges to return product to us. However, you will be credited for shipping for successful warranty claims, or if we made a mistake. For an exchange, we will cover the shipping from us back to you. We recommend retaining tracking information for your records until the return is completed.

 


TERMS AND CONDITIONS

PLEASE READ THESE TERMS AND CONDITIONS carefully before using this website (‘the Site’). These Terms and Conditions apply to all visits and use of the Site, as well as to the Content (as defined hereafter), information, recommendations and/or services provided to you on or through the Site. By accessing and using the Site, you signify your consent to these Terms and Conditions in their entirety in addition to any other law or regulation that applies to the Site, the Internet, and/or the World Wide Web. If you do not agree to these Terms and Conditions in their entirety please leave the Site.

Ownership of Content

The Site is owned and operated by Minus33.  All of the content featured or displayed on the Site, including, but not limited to, text, graphics, photographs, images, moving images, sound, illustrations and software (“Content”), is owned by Minus33., its licensors and/or its content providers. All elements of the Site including, but not limited to, the general design and the Content, are protected by trade dress, copyright, moral rights, trademark and other laws relating to intellectual property rights.  Except as explicitly permitted under this or another agreement with Minus33., no portion or element of the Site or its Content may be copied or retransmitted via any means and the Site, its Content and all related rights shall remain the exclusive property of Minus33. or its licensors unless otherwise expressly agreed.

Copyright and Trademarks

The copyright in all Content is and remains owned by Minus33. Except as may be otherwise indicated in specific documents within the Site, you are authorized to view, play, print and download documents, audio and video found on the Site for personal, informational, and non-commercial purposes only. You may not modify any of the materials and you may not copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer or sell any Content. Except as authorized under the law relating to copyright, you may not reuse any Content without first obtaining the consent of Minus33. For purposes of these terms, the use of any such material on any other website or networked computer environment is prohibited. You will not remove any copyright, trademark or other proprietary notices from material found on the Site.

In the event you download software (including but not limited to screensavers, icons, videos and wallpapers) from the Site, the software, including any files, images incorporated in or generated by the software, and data accompanying the software (collectively, the “Software”) are licensed to you by Minus33. Minus33. does not transfer title to the Software to you. You own the medium on which the Software is recorded, but Minus33 retains full and complete title to the Software, and all intellectual property rights therein. You may not redistribute, sell, decompile, reverse engineer, disassemble, or otherwise reduce the Software to a human-readable form.

Trademarks

All trademarks, service marks and trade names of Minus33 used herein (including but not limited to: the word mark “Minus33”, “the Minus33 logo”) are trademarks or registered trademarks of Minus33 or its affiliates, unless stated otherwise. You may not use, copy, reproduce, republish, upload, post, transmit, distribute, or modify Minus33 trademarks in any way, including in advertising or publicity pertaining to distribution of materials on the Site, without Minus33 prior written consent. The use of Minus33 trademarks on any other website or network computer environment, for example the storage or reproduction of (a part of) the Site in any external internet site or the creation of links, hypertext, links or deep links between the Site and any other internet site, is prohibited without the express written consent of Minus33

Disclaimer of Warranties

THE SITE AND THE CONTENT ARE PROVIDED ‘AS IS’ AND WITHOUT ANY WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO, IMPLIED WARRANTIES OF SATISFACTORY QUALITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT, TO THE FULLEST EXTENT PERMITTED BY LAW. THE INFORMATION ON THE SITE IS FOR GENERAL INFORMATION PURPOSES ONLY AND DOES NOT CONSTITUTE ADVICE.

Minus33 DOES NOT REPRESENT OR WARRANT THAT THE INFORMATION AND/OR FACILITIES CONTAINED IN THE SITE ARE ACCURATE, COMPLETE OR CURRENT, OR THAT THE SITE WILL BE UNINTERRUPTED OR ERROR FREE, OR THAT ANY DEFECTS IN THE SITE WILL BE CORRECTED OR THAT THE SITE OR THE SERVER THAT MAKES THE SITE AVAILABLE ARE FREE OF VIRUSES OR ANY OTHER HARMFUL COMPONENTS. Minus33 DOES NOT MAKE ANY WARRANTIES OR REPRESENTATIONS REGARDING THE USE OF THE MATERIALS IN THE SITE IN TERMS OF THEIR CORRECTNESS, ACCURACY, ADEQUACY, USEFULNESS, TIMELINESS, RELIABILITY OR OTHERWISE, IN EACH CASE TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW.

Minus33 RESERVES THE RIGHT TO SUSPEND OR WITHDRAW THE WHOLE OR ANY PART OF THE SITE AT ANY TIME WITHOUT NOTICE WITHOUT INCURRING ANY LIABILITY.

Limitation of Liability

YOUR USE OF THE SITE IS AT YOUR OWN RISK. NEITHER Minus33, NOR ANY OF ITS AFFILIATES, OFFICERS, DIRECTORS NOR ANY OF ITS AGENTS OR ANY OTHER PARTY INVOLVED IN CREATING, PRODUCING OR DELIVERING THE SITE WILL BE LIABLE FOR ANY DIRECT, INDIRECT, SPECIAL, CONSEQUENTIAL OR OTHER DAMAGES THAT RESULT FROM THE USE OF, OR THE INABILITY TO USE, THE MATERIALS ON THE SITE, INCLUDING DAMAGES CAUSED BY VIRUSES OR ANY INCORRECTNESS OR INCOMPLETENESS OF THE INFORMATION ON THE SITE, OR THE PERFORMANCE OF THE PRODUCTS, EVEN IF Minus33 HAS BEEN ADVISED OF THE POSSIBILITY OF ANY SUCH DAMAGES. PLEASE NOTE THAT SOME JURISDICTIONS MAY NOT ALLOW THE EXCLUSION OF CERTAIN DAMAGES, SO SOME OF THE ABOVE EXCLUSIONS AND LIMITATIONS MAY NOT APPLY TO YOU.

Links to Third Parties

For your convenience and to improve the usage of the Site, links to websites that are owned and controlled by third parties may be provided from time to time. These links take you outside Minus33′ service and off the Minus33 Site and are beyond Minus33′ control. This includes links to partners that may use Minus33′ logos as part of a co-branding agreement. The sites you can link to have their own separate privacy policy and although Minus33 seeks to protect the integrity of its Site, Minus33 is not responsible and cannot be held liable for the content and activities of these sites. You therefore visit/access these sites entirely at your own risk. Please note that these other sites may send their own cookies to users, collect data or solicit personal information, and you are therefore advised to check the terms of use and/or privacy policies on those websites prior to using them.

Misuse of the Site

You are prohibited from using the Site to post or transmit any material which is or may be infringing, threatening, false, misleading, inflammatory, libelous, invasive of privacy, obscene, pornographic, abusive, discriminating, illegal or any material that could constitute or encourage conduct that would be considered a criminal offense, violate the rights of any party or which may otherwise give rise to civil liability or violate any law. You are also prohibited from using the Site to advertise or perform any commercial solicitation.

Participation Disclaimer

From time to time Minus33 makes it possible to view and distribute content generated by you, for instance through “Tell a Friend” or e-postings or sending postcards to others persons. If you make use of this you acknowledge that Minus33 only acts as a passive conduit for the distribution and is not responsible and liable for the content of the communications and materials generated by you or other users.

Minus33 reserves the right at its sole discretion to block or remove any communications and materials it believes is not in accordance with these Terms and Conditions, or otherwise unacceptable to Minus33

Miscellaneous

Unsolicited Ideas

Minus33 maintains the policy of not reviewing or accepting any unsolicited submissions of ideas, inventions, designs and/or other materials whether consisting of texts, images, sounds, software, information or otherwise (the “Materials”) from persons external to Minus33 You should therefore not post any Materials on the Site or send these to Minus33 by e-mail or otherwise. In the event you do sent Minus33 any Materials, despite the request not to do so, Minus33 shall be entitled to use, copy and/or commercially exploit such Materials to the fullest extent and free of charge and Minus33 shall not be bound by any confidentiality obligation in respect of such Materials.

How to Contact Us

If you have any questions or comments about the Site or any of our services, please click here.

Changes to The Terms

Minus33 reserves the right, at its discretion, to change, modify, add, or remove portions of these terms at any time. Please check these terms periodically for changes. Your continued use of the Site following the posting of changes to these terms (including the Minus33 Privacy Policy) will mean you accept those changes.

Purchases

See the Return Policy above. When we make it possible to order products via the Site, please also read the terms and conditions and return/exchange policy that will apply to those purchases. You can find these terms and conditions and return policy on the page where you place your order.

Applicable Law and Jurisdiction

Any issues involving this site shall be governed by the laws of the state of  New Hampshire and anybody using this site agrees that any lawsuit shall be litigated in state or federal court in New Hampshire. If any portion of these Terms and Conditions become void, it will not affect the validity and enforceability of the remaining provisions. The void part will be replaced by provisions that are valid and have legal effect.

Your Consent

By using our site, you consent to our privacy policy.

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