Our business and Live Chat hours are Monday – Friday, 9am – 5pm, EST.
We typically respond within 24 business hours to emails or phone calls.
We do observe the following holidays: New Year’s Day, Memorial Day, 4th of July, Labor Day, Thanksgiving Day, and Christmas Day.
If you would like your Minus33 to be more fitted, we advise to go a size down, since they are knitted, they have plenty of stretch and should fit fine.
Below is our temperature recommendation for wearing our products while active and while inactive. These ranges may differ for you based on how easily you get cold/warm, and based on what type of activity you are doing. The temperature recommendations are only a guide, please be aware of your environment at all times and always be ready to adapt to any changes in the weather!
(Such as running, hiking, skiing, biking, climbing)
(Such as camping, hunting, fishing, travel, lifestyle)
Please visit our Fabric Weights page for more details.
Some of our older stock still has our original branding. These older pieces are only in select size/color combinations, mostly in slower selling styles/colors and the less popular sizes (XS or XXXL). If you have questions or concerns please contact us and we will make sure you either receive your Minus33 as you desire it or we will advise what color/style/size to purchase. Currently these older pieces account for less than 1% of our total inventory and in the off chance you receive one we will gladly help exchange if you so desire.
Mulesing is a controversial procedure carried out in some countries that involves removing skin around the tail to prevent flies laying eggs and causing a painful infection. Growers who sign contracts to provide wool to Minus33 agree not to use mulesing on their sheep, by these traditional methods. Our wool is certified by AWTA LTD to be of required ethics and qualities.
100% Australian Merino Wool. Our wool is certified by Australian Wool Testing Authority (AWTA, LTD) to be of required ethics and qualities.
In 2002, L. W. Packard moved its entire manufacturing operations to Beijing, China and formed ABC Textile (American Beijing Chinese Textile). L.W. Packard previously manufactured in Ashland, NH from 1916-2001. As a former leading textile mill, we know firsthand the importance of proper, safe, and environmentally-friendly textile construction and continue to hold our joint venture partners overseas accountable for top quality standards.
Look on the care label, and the Style # should be printed. You can also call us at 1-855-MINUS33 and describe the item to us, and we will do our best to help you figure it out. We may also be able to find your order history if you have ordered from minus33.com before.
We love to hear ideas and feedback from our customers! Please write us a message with your idea, and we will keep it on file for future productions. We get a lot of suggestions, so we do our best to prioritize ones that are in high demand. Thanks for your idea!
International Standard rate is $40USD, and Rush is $100USD. Select your country first upon checkout to view the rates. The recipient is responsible for any duties and taxes. We are legally obligated to declare the true value of the package.
APO/FPO/DPO and orders to Hawaii and Alaska will ship via USPS.
You can check out as a guest, but if you create an account you will be able to access your previous order history, and have a speedier checkout process in the future. You will only receive our monthly emails if you opt in to do so. Otherwise you will only receive emails directly related to your order. We respect your privacy and will not sell your information to any 3rd parties.
Yes, you should be prompted to fill in separate addresses as you go through the checkout process. Your billing address must match the billing address listed on your credit card.
We do use an Address Verification System (AVS) to protect our customers from fraud when checking out. Please make sure your billing address is typed in correctly.
The best way to check out with an International Order is to use PayPal.
Please give us a call at 1-855-MINUS33 if you continue to have trouble so that we can help you get your order placed.
AVS is a system used to verify the address of a person claiming to own a Credit Card. The system will check the billing address of the credit card provided by the user with the address on file at the credit card company. We require this for orders to better protect our customers from fraudulent purchases.
You may see what is called an Authorization hold. An Authorization hold (also card authorization, preauthorization, or preauth) is the practice within the banking industry of authorizing electronic transactions done with a debit card or credit card and holding this balance as unavailable either until the merchant clears the transaction (also called settlement), or the hold “falls off.”
In the case of debit cards, authorization holds can fall off the account (thus rendering the balance available again) anywhere from 1–5 days after the transaction date depending on the bank’s policy; in the case of credit cards, holds may last as long as 30 days, depending on your issuing bank. For this reason, it is important for you to not make repetitive attempts unless you are sure the information you are reentering is correct.
We’re sorry, but we do not offer quantity discounts through our website, and we do not price match. We do have many other online and brick and mortar stores that can offer you great deals. Please check our Dealer Locator for a list of stores near you.
Sorry about that! We unfortunately cannot accept backorders, but please keep checking back. You can also sign up for our email list to get an email when the product you are looking for is restocked on our web site.
Our products are available at a wide range of brick and mortar stores, as well as through other online outlets. Please visit our Dealer Locator to find a retailer near you. We recommend giving them a call before you go out of your way if you are looking for a specific item, as their inventory may vary by season. If you have a store near you that you think should carry Minus33, be sure to let that store know about us so they can apply!
Minus33 is headquartered in Ashland, NH. This is our corporate office and warehouse, and not a formal retail store. However, we do encourage locals to come in Monday-Friday between 9am-5pm if you would like to buy direct. Please note that pricing listed on our website will be the same for purchases in-person. We do not offer any factory seconds.
No, we do not carry seconds because it undercuts our local retailers. The prices listed on our web site are what you will be charged at our warehouse. Any returns or defective items are either recycled or donated.
Online orders are shipped with stickers while supplies last. Sorry, but we are not mailing stickers unless you place an order at this time. If you would like to request a print catalog, please follow the link below and fill out the form with your shipping information. Please note the catalogs do not feature pricing, only product information. Current pricing can be found right here on minus33.com.
For your Security, our Website accepts payments through our secure server as a way to protect and secure information.
We will gladly answer your question within 24 business hours. Our normal business hours are 9:00 am to 5:00 pm EST Monday through Friday. Please note most orders are fulfilled and shipped within one business day.