Frequently Asked Questions

About Minus33

Where is Minus33 located?

Minus33 is headquartered in Ashland, NH. This is our corporate office and warehouse, and not a formal retail store. However, we do encourage locals to come in Monday-Friday between 9am-5pm if you would like to buy direct. Please note that pricing listed on our website will be the same for purchases in-person.

How can I contact Minus33?

Please note our business hours are Monday – Friday 9am – 5pm, EST.

We typically respond within 24 business hours to emails or phone calls.

We do observe the following holidays: New Year’s Day, Memorial Day, 4th of July, Labor Day, Thanksgiving Day, and Christmas Day.

Contact Form

PO Box 515 • 22 Mill St • Ashland, NH 03217

[email protected]

603-968-3351

Chat with @Minus33MerinoWoolClothing via Facebook

Where can I find Minus33 locally?

Our products are available at a wide range of brick and mortar stores, as well as through other online outlets. Please visit our Dealer Locator to find a retailer near you. We recommend giving them a call before you go out of your way if you are looking for a specific item, as their inventory may vary by season. If you have a store near you that you think should carry Minus33, be sure to let that store know about us so they can apply!

Products

Sizing and Fit Information

Please visit our Sizing page for general info, as well as the ‘Sizing’ tab for more on each individual product’s details.

 

Our most common fit is called regular. It runs true to size and isn’t that super tight sport fit as some are. It’s for the everyday person, every sport or occupation. We suggest buying the size top that you would purchase a regular cotton T-shirt in and bottoms in the size you purchase for normal underwear. If you would like your Minus33 to be more fitted, we advise to go a size down, as they are knitted they have plenty of stretch and should fit fine.

View Size Charts
Which weight should I buy?

Below is our temperature recommendation for wearing our products while active and while inactive. These ranges may differ for you based on how easily you get cold/warm, and based on what type of activity you are doing. The temperature recommendations are only a guide, please be aware of your environment at all times and always be ready to adapt to any changes in the weather!

 

WHILE ACTIVE

(Such as running, hiking, skiing, biking, climbing)

Lightweight >+30°F
Midweight 0-30°F
Expedition <-0°F

 

WHILE INACTIVE

(Such as camping, hunting, fishing, travel, lifestyle)

Lightweight >+60°F
Midweight 30-60°F
Expedition <-30°F

 

Please visit our Fabric Weights page for more details.

Fabric Weights
How can I care for Minus33?

With all clothing, you should always check each individual garment’s care label for specific instructions. Please visit our Wool Care page for general tips and tricks on how to care for Minus33 Merino Wool.

Wool Care
Why does my product/packaging have a blue logo?
Minus 33 Merino Wool Clothing old logo

Some of our older stock still has our original branding. These older pieces are only in select size/color combinations, mostly in slower selling styles/colors and the less popular sizes (XS or XXXL). If you have questions or concerns please contact us and we will make sure you either receive your Minus33 as you desire it or we will advise what color/style/size to purchase. Currently these older pieces account for less than 1% of our total inventory and in the off chance you receive one we will gladly help exchange if you so desire.

Supply Chain Info
Mulesing and Sheep Welfare

Mulesing is a controversial procedure carried out in some countries that involves removing skin around the tail to prevent flies laying eggs and causing a painful infection. Growers who sign contracts to provide wool to Minus33 agree not to use mulesing on their sheep, by these traditional methods. Our wool is certified by AWTA LTD to be of required ethics and qualities.

 

Wool Source

100% Australian Merino Wool. Our wool is certified by Australian Wool Testing Authority (AWTA, LTD) to be of required ethics and qualities.

 

Manufacturing

In 2002, L. W. Packard moved its entire manufacturing operations to Beijing, China and formed ABC Textile (American Beijing Chinese Textile). L.W. Packard previously manufactured in Ashland, NH from 1916-2001. As a former leading textile mill, we know firsthand the importance of proper, safe, and environmentally-friendly textile construction and continue to hold our joint venture partners overseas accountable for top quality standards.

Where do I find the Style Number of a product?

Look on the care label, and the Style # should be printed. You can also call us at 1-855-MINUS33 and describe the item to us, and we will do our best to help you figure it out. We may also be able to find your order history if you have ordered from minus33.com before.

I have a product idea!

We love to hear ideas and feedback from our customers! Please write us a message with your idea, and we will keep it on file for future productions. We get a lot of suggestions, so we do our best to prioritize ones that are in high demand. Thanks for your idea!

Shipping and Checkout

Shipping

Our Website does fulfill and ship most orders within one business day. Please visit our Shipping page for details.

 

International Standard rate is $40USD, and Rush is $100USD. Select your country first upon checkout to view the rates. The recipient is responsible for any duties and taxes. We are legally obligated to declare the true value of the package.

 

APO/FPO/DPO and orders to Hawaii and Alaska will ship via USPS.

Shipping Info
Guest Checkout vs. Create an Account

You can check out as a guest, but if you create an account you will be able to access your previous order history, and have a speedier checkout process in the future. You will only receive our monthly emails if you opt in to do so. Otherwise you will only receive emails directly related to your order. We respect your privacy and will not sell your information to any 3rd parties.

Can I use a separate billing/shipping address?

Yes, you should be prompted to fill in separate addresses as you go through the checkout process. Your billing address must match the billing address listed on your credit card.

I am having trouble placing an order.

We do use an Address Verification System (AVS) to protect our customers from fraud when checking out. Please make sure your billing address is typed in correctly. The best way to check out with an International Order is to use PayPal. Please give us a call at 1-855-MINUS33 if you continue to have trouble so that we can help you get your order placed.

Address Verification System (AVS)

We do use an Address Verification System (AVS) to protect our customers from fraud when checking out. The Address Verification System is a system used to verify the address of a person claiming to own a Credit Card. The system will check the billing address of the credit card provided by the user with the address on file at the credit card company. We require this for orders to better protect our customers from fraudulent purchases.

 

You may see what is called an Authorization hold. An Authorization hold (also card authorization, preauthorization, or preauth) is the practice within the banking industry of authorizing electronic transactions done with a debit card or credit card and holding this balance as unavailable either until the merchant clears the transaction (also called settlement), or the hold “falls off.”

 

In the case of debit cards, authorization holds can fall off the account (thus rendering the balance available again) anywhere from 1–5 days after the transaction date depending on the bank’s policy; in the case of credit cards, holds may last as long as 30 days, depending on your issuing bank. For this reason, it is important for you to not make repetitive attempts unless you are sure the information you are reentering is correct.

Does Minus33 have gift cards?

At this time, unfortunately we do not have gift cards available. We are exploring this feature for the future. Please subscribe to our newsletter or Facebook to stay tuned for updates on this!

Do you have any coupons/sales?

Orders of $133 or more qualify for free UPS SurePost Shipping! To be updated on current offers and promotions, please sign up for our mailing list, and follow us on Facebook. You can also check our Dealer Locator for a list of stores near you and our many online retailers who may offer promotions.

Do you offer quantity discounts or price matching?

We’re sorry, but we do not offer quantity discounts through our website, and we do not price match. We do have many other online and brick and mortar stores that can offer you great deals. Please check our Dealer Locator for a list of stores near you.

Returns, Exchanges, and Warranty

What is your return policy?

We stand by our products with a 1-Year Warranty on manufacturing defects. Please view our full return policy below for more details.

View Full Return Policy

Security & Privacy

Secure Server

For your Security, our Website accepts payments through our secure server as a way to protect and secure information.

Privacy Policy

For your Privacy, we do not share information or email addresses obtained through our Website. We only use email addresses given internally to contact and relay information to customers directly related with a current order and newsletter (if subscribed). Please see our Legal page for our complete privacy policy and other concerns.

Other Questions

Can I get some Minus33 stickers or a catalog?

Most orders are shipped with stickers. If you would like stickers and want to make sure you receive some please place a note in the comment field when you place an order. Alternately please email us at [email protected]. If you would like to request a catalog or stickers, please follow the link below and fill out the form with your shipping information. Please note the catalogs do not feature pricing, only product information. Current pricing can be found right here on minus33.com.

Request Stickers/Catalog
How can I help promote Minus33?

We do offer a Brand Ambassador Program for those interested in helping to promote the Minus33 brand. Please apply at this link.

 

We will review your application upon submission.

 

You can also help by following us on social media and sharing our posts! Tag us in your photos for a chance to have them shared on our pages. #Minus33 #Merinoholics

Do you offer a discount at your warehouse or have any factory seconds?

No, we do not undercut our local retailers. The prices listed on our web site are what you will be charged at our warehouse. We do not carry factory seconds and any returns or defective items are recycled.

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