What is our return / refund policy?
Items bought at another retailer must be returned directly to where the item was purchased according to the store policy.
Minus33.com will fully refund returned unused items within 30 days of purchase. In order to receive credit or a refund for any items, the item must be in unused condition, unless the product is defective for materials or workmanship which comes under our warrantee policy. If you would like a replacement product or different size, please specify. Refunds will be credited to the original purchasing credit card account number only. When returning items to Minus33.com, the credit is applied at the time of the receipt of the return at our facility and usually posts to the credit card within 24 hours.
Follow these directions to return products to us for a credit:
Please call us or email us for a Return Authorization. No refunds will be give without an Return Authorization.
Include all original packing materials, a copy of your receipt and any tags and accessories with the product to avoid any additional fees.
With your product indicate the reason for the return. We recommend you return items via UPS or insured parcel post for proof of delivery.
We also recommend that you reuse the original shipping carton and packing materials.
You are responsible for all freight charges to return product to us. However, you will be credited for shipping if the product was deemed damaged or defective, or the wrong item was shipped.
Warranties:
Minus33, a division of L. W. Packard Company, Inc. warranties our product to be free of material and manufacturing defects for one season or for a maximum of 180 days from the date of purchase. An item returned for warranty must not show signs of abuse, neglect, or misuse. Minus33 may repair or replace the item. No refunds given after 30 days of purchase.
Ship items to:
Minus3322b Mill Street
PO BOX 515
Ashland, NH 03217
603-968-3351 telephone
603-968-7649 fax