Guarantee

 

If our woolen apparel does not perform to your satisfaction, return it to the store from which you bought it within 30 days with dated sales receipt for a replacement or a full refund of the purchase price. Damage due to normal wear and tear is not covered by the guarantee.

Warranty

 

Minus33, a division of L. W. Packard Company, Inc. warranties our product to be free of material and manufacturing defects for one season or for a maximum of 180 days from the date of purchase. An item returned for warranty must not show signs of abuse, neglect, or misuse. Minus33 may replace the item. No refunds given after 30 days of purchase. All items will be subject to inspection.

Return Instructions

Bought From Minus33.com

 

Minus33.com will fully refund returned unused items within 30 days of purchase. In order to receive credit or a refund for any items, the item must be in unused condition, unless the product is defective for materials or workmanship which comes under our warranty policy. If you would like a replacement product or different size, please specify. Refunds will be credited to the original purchasing credit card account number only. When returning items to Minus33.com, the credit is applied at the time of the receipt of the return at our facility and usually posts to the credit card within 24 hours. All returns are subject to inspection.

Bought From Our Dealers

 

Items bought at another retailer must be returned directly to where the item was purchased according to the store policy. If you need a replacement product, you must have a copy of your receipt from the dealer in order to send the product to us directly. We cannot do refunds from other dealers, we can only do size or color exchanges of the same product. Please try to work with the dealer you purchased from before contacting us.

All returns must have a Return Authorization Number (RA#).

Please fill out the form below or call us at 1-855-646-8733 for an RA#.

What To Include
  • Product(s) to be returned/exchanged
  • Original packing materials if possible
  • A copy of your receipt
  • Any tags and accessories that came with the product to avoid any additional fees
  • Completed Return Authorization Form with return reasons and your contact information
  • Any additional details or information you would like us to know about your return
Download RA Form
Ship Items To

Minus33 ATTN RETURNS

22b Mill Street

PO BOX 515

Ashland, NH 03217

 

We recommend you return items via UPS or insured parcel post for proof of delivery.

 

You are responsible for all freight charges to return product to us. However, you will be credited for shipping if the product was deemed damaged or defective, or the wrong item was shipped.


RA# Request Form

Please fill out the form to request your RA#. If you prefer, you can call us instead at 603-968-3351 or 1-855-646-8733.
  • MM/DD/YY
  • Starts with "OD-" if purchased from Minus33.com.
  • If you would like to exchange, please specify what you would like to receive as well. If you are a current dealer and need to reorder, please specify a PO#.
  • If you would like to provide any photos of your product before shipping it to us, please submit here. File size limit 10MB.
    Drop files here or
    Accepted file types: jpg, gif, png, pdf.
  • If you are a current dealer, please specify your store.
  • If you have a digital copy of your receipt, please upload it here. File size limit 5MB. You can also fax us a copy at 603-968-7649, or forward us any email confirmations to [email protected]
    Accepted file types: jpg, pdf, gif, png.
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